Troubleshooting for Facebook
- 05 Apr 2024
- 2 דקות לקריאה
- תורמים
- הדפס
- אפלאוֹר
Troubleshooting for Facebook
- עודכן בתאריך 05 Apr 2024
- 2 דקות לקריאה
- תורמים
- הדפס
- אפלאוֹר
תקציר המאמר
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תודה על המשוב שלך
Error | Stage | Meaning | Resolution |
Object with ID '23843492149360180' does not exist, cannot be loaded due to missing permissions, or does not support this operation. | Licensing | The segment ID (23843492149360180 in this case) no longer exists within the FB ad account as it was removed, hence it cannot be licensed | Create a new segment and then add the destination |
There have been too many calls to this ad- account. Wait a bit and try again | Creation | We have exceeded rate-limits for our account. FB has blocked any more requests to their API | Wait for a few hours, preferably a day before pushing more segments. We do not have visibility on the current limits at Facebook’s end. If this error occurs, even if we are able to create the segment, there is a |
high chance that the upload would not be successful. | |||
Failed to share with an ad account ….. that doesn't exist" | Licensing | The ad account ID is incorrect | Check with client for correct ad account ID. Check if they shared Business Manager ID by mistake |
Other Internal Topics on Facebook
Data License Agreement | We need one agreement per client we're working with |
Data Transfer | The data is transferred directly between zeotap and client's Facebook account |
Data Usage Reporting | We have no insights into data usage and have to ask for a manual report |
Billing | We have to bill clients directly based on their self-reported data usage |
Segment Pricing
This integration only automates the audience creation and sharing process for Facebook which was manual earlier. Facebook does not require price input for audience creation and licensing, hence it is important that individual contracts are signed with clients for audience sharing.
Revenue can only be tracked when client provides usage report for those segments at the end of the month.
Segment Licensing
Licensing a segment will allow us to share an audience with our client's Facebook ad account. To license the audience, simply add the client's ad account ID (16 digit number) in the License section in Unity. (Targeting License tab Segment View) If the state of the license is Active in Unity, the segment is successfully licensed. Please inform the client that the audiences would be shared from the following ad account:
App: zeotap
Ad Account: Zeotap_Audiences_Account
Ad Account ID: 2087411448223440
Current Facebook ad accounts:
Zeotap_Audiences_Account (ROW) - ID: 2087411448223440
Zeotap_Audiences_Account (DE & US) - ID: 3100499936687890 Zeotap_Audiences_Account (ES & IN) - ID: 752195251846856 zeotap Connect Account - ID: 116037488988961 (all countries)
For ad accounts with whom we are sharing audience for the first time, please follow the below steps:
Facebook API is no longer creating successful licenses for 1st time audience sharing. If we receive segment sharing request for a new Facebook client ad account, we have to manually license the segment from Business Manager UI. Select the segment you want to license Click on Share button Enter the Ad Account ID. A partnership request will be sent to the client and on acceptance all subsequent licenses can be done from Unity itself
Licensing a segment will not share the audience immediately. The client will receive a pending relationship request in the Availability column of the Audiences section against the audience name. Once they click on "Accept Responsibilities" button, the audience sharing will start. This also is for first time audience sharing and client will not receive the relationship request after the first time.
Reporting
We will receive offline report from each client with whom we have shared an audience at the end of each month.
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